Terms of service

About these terms

These terms are the agreement between you and us when you use Pacent: the app, the Android app and our website.

"We" and "us" means Electric Visions Ltd, which runs Pacent. "You" means the person using Pacent.

How we use your data, and the consent we ask for to use your health data, are in our privacy notice. These terms don't ask for that consent.

You accept these terms by tapping Accept in the app. We keep a record of when you accepted them.

This page always has the current version, and you can save or print it. The terms are in English only.

We'll contact you at the email address on your account.

Who can use Pacent

You must be 18 or over, because Pacent's plans are designed for adults.

Pacent is for your own training. It isn't for coaching other people or for business use.

Your account is for you alone. Keep your password and sign-in codes to yourself.

Tell us straight away at hello@pacent.fit if you think someone else has used your account.

Keep your details up to date. Your date of birth, body weight and heart-rate zones set your training, so wrong ones give you the wrong plan.

What Pacent does

Pacent plans your running and strength training and changes it from day to day.

It works from what you tell it, the sessions you log and, if you connect one, what your watch records.

Pacent is free while we test it. Before anything costs money, we'll tell you the price, and you'll choose whether to pay.

Pacent is still being built, so some features may be incomplete or not work as they should. We fix faults as we find them.

We change Pacent to improve how it plans your training, to follow new research on training, to fix faults, to keep it secure, to meet the law, or because a service it relies on has changed.

To use Pacent you need an internet connection and an up-to-date web browser, or our Android app.

Pacent isn't medical advice

Pacent is a training app. It isn't a medical device, and it doesn't give medical advice.

It doesn't diagnose, treat or monitor any illness or injury.

When Pacent eases a session because you're tired or sore, it's changing how much training you do. It isn't a judgement about your health.

Check with a doctor before you start training with Pacent if you have a medical condition, are pregnant, take medicine that affects your heart rate, or are coming back from an illness or injury.

Stop exercising and get medical help straight away if you have pain in your chest, feel faint or dizzy, or are more short of breath than the effort explains.

Don't rely on Pacent, or on the readings it shows, in an emergency or where your safety depends on it.

Training with Pacent

Any training carries a risk of injury, and training with Pacent does too.

Pacent can't see how you move or how you feel, beyond what you and your watch tell it.

You decide whether to do each session and how hard to go. Ease off or stop if something hurts, whatever the plan says.

Only use equipment you know how to use safely.

Pacent works out your weights, paces and distances from rules about training. Those figures can be wrong for you, especially before Pacent has seen you train.

None of this changes what we're responsible for, which is under "Our responsibility to you" below.

Your watch or fitness tracker

Connecting a watch or fitness tracker is up to you. Pacent works without one.

When you connect one, Pacent reads your runs, your sleep and your other overnight readings from the service it sends them through, as our privacy notice describes.

Your account with that service stays under its own terms and privacy notice.

Pacent isn't made or endorsed by the companies behind the services you connect. Contact us at hello@pacent.fit, not them, about Pacent.

What your watch records can be wrong or missing, and Pacent's plan can only be as good as what it reads.

Pacent's access to a service can end. If it does, we'll tell you as soon as we can, and Pacent goes on working without it.

The rest of this section protects the company behind each service you connect, as far as the law allows. "Provider" here means that company and its affiliates, and their officers, directors, employees, agents and licensors.

A provider supplies its service, and the data it sends to Pacent, as they are. It makes no promise that they'll meet your needs, or be accurate, complete, secure, always available or work with Pacent.

A provider isn't responsible to you for Pacent, or for what happens when Pacent uses its service or your data from it. That includes lost data and damage to your phone or computer.

You give up any claim against a provider for these things.

None of this limits a provider's responsibility for death or personal injury caused by its negligence, or for fraud.

It doesn't affect your rights under data protection law, your rights under a provider's own terms with you, or any other right the law doesn't let anyone take away.

What Pacent is responsible for is under "Our responsibility to you" below.

Each provider can enforce this section itself, under the Contracts (Rights of Third Parties) Act 1999. We and you may vary or end these terms, this section included, without any provider's consent.

Using Pacent fairly

Use Pacent only as these terms allow, and only within the law.

Don't copy, sell or share Pacent or its content, including its exercise animations and descriptions. We license some of them from other companies.

Don't download or collect Pacent's content in bulk, by a script or any other way.

Don't try to get into accounts or parts of Pacent you aren't meant to reach, or to disrupt, overload or break it.

Don't take Pacent apart to see how it works, except where the law allows you to.

Don't use Pacent to harass anyone, or put anything unlawful or offensive in your feedback.

If you see someone misusing Pacent, or find a security problem in it, tell us at hello@pacent.fit.

Your data and our content

What you enter and record stays yours. You let us use it to run Pacent for you, as our privacy notice describes.

Pacent itself belongs to us or to the companies we license parts of it from. That includes its plans, rules, text, design and exercise animations.

You can use Pacent for your own training while you have an account.

If you send us feedback or ideas, we can use them to improve Pacent without paying you.

When Pacent isn't available

We work to keep Pacent running, but it may sometimes be unavailable or have faults.

We may need to pause Pacent to fix or update it.

Our responsibility to you

We don't exclude or limit our responsibility for death or personal injury caused by our negligence or the negligence of the people who work for us.

We also don't exclude or limit our responsibility for fraud, or for anything else the law doesn't allow us to.

If we break these terms or don't use reasonable care and skill, we're responsible for loss or damage you suffer that was a foreseeable result.

Loss or damage is foreseeable if it was obvious it would happen, or if we and you both knew it might happen when you accepted these terms.

We aren't responsible for loss or damage that wasn't foreseeable.

Pacent is for personal use, so we aren't responsible for loss of business or profit.

If something Pacent supplies damages your phone, computer or other digital content because we didn't use reasonable care and skill, we'll repair the damage or pay you fair compensation.

Nothing in these terms takes away your legal rights as a consumer. Citizens Advice can tell you about them.

Closing your account

You can stop using Pacent and close your account at any time by emailing hello@pacent.fit. What happens to your data then is in our privacy notice.

We can suspend or close your account straight away if you seriously or repeatedly break these terms, use Pacent against the law or to harm others, or put Pacent or other people's data at risk.

If we do, we'll tell you why, unless the law stops us.

We can also close your account, or stop running Pacent, for any other reason. We'll email you at least 30 days before, unless something outside our control means we can't.

If Pacent is closing, you can ask us for a copy of your data first, as our privacy notice describes.

Changes to these terms

We may change these terms when Pacent changes, when the law changes, when a service Pacent relies on changes its terms, or to make them clearer.

We'll tell you about a change by email or in the app at least 30 days before it takes effect. It can be sooner only if the law or a security problem means we have to make the change sooner.

Once a change takes effect, Pacent shows you the new terms in place of its other screens until you accept them.

If you don't want to accept them, you can close your account. You can still email us to ask for a copy of your data.

Other things you should know

We may pass this agreement to another organisation, for example if Pacent is sold. We'll tell you if we do, and it won't reduce your rights.

You can't pass your rights under these terms to anyone else.

Apart from the providers of the services you connect, as set out above, nobody else has any rights under these terms.

If a court decides part of these terms can't be enforced, the rest still applies.

If we don't enforce something straight away, we can still enforce it later.

Complaints and the law

If you're unhappy with Pacent, email us at hello@pacent.fit and we'll try to put it right.

These terms are governed by the law of England and Wales.

You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring one in the courts where you live.

If you live outside the UK, these terms don't take away the consumer protections of the country you live in.